HR in Action Serafina, an experienced human resources manager, has just accepted a job as director of human resources for a rapidly growing tax preparation company. One of her first tasks is to create a strategic benefits program for her organization. The following table shows some of the actions Serafina is planning to take as she sets up the program. Match each action in the following table with the element of a successful benefits program it represents. Action Element of Successful Benefits Programs Conduct focus groups to determine whether employees would prefer subsidized child care or on-site health facilities. Give employees a set of core benefits and a fund to purchase additional benefits that they or their families want. Serafina is concerned with the costs of her employee's benefits. She conducts a survey to find out what her employees really want, and discovers that they are willing to select a primary-care physician from a set group of doctors, and pay a copay of $25 to $30 every time they go to the doctor's office. As a result of her discovery, Serafina should investigate setting up her employees in to reduce the cost of an employee's monthly deductibles. A drawback of