HSBC Customer Facing Talent Screener: Page 1 of 16

You are having a busy day focusing on an imminent project deadline, when a new colleague asks you for your opinion on some information that they are compiling to send to a customer on a range of accounts offered by HSBC. They have done some research and seem to have included the most relevant information. However, you know there are a few extra details which they are unlikely to be aware of as they are not included in the documentation they tell you they have been using for their research. These details are defined in various process documents in the department, however you have a lot to get done today and little time to spend on interruptions.

Which one of the below is the most effective action? Which one is the least effective action?

a) Focus on your demanding schedule today as you can see that your colleague has identified the most relevant information for the customer already and you have an imminent deadline.

b) Advise your colleague to go over the extra details provided in the department process documents and make sure to check up on them later to see if they need more support.

c) Explain to your colleague that their report includes the most relevant information but they might find some useful information in the department process documents if they want to enhance it.