https://www.viddler.com/embed/5054a014/?f=1&player=arpeggio&secret=42644017&make_responsive=0

The link above is a short 4min clip which will aid in answering these questions listed below it also serves as the reference

1. How would you describe the leadership effectiveness of John Hillerich IV, CEO of Hillerich & Bradsby in the Louisville Slugger case? Review John's behaviors, skills and techniques of statesmanship, entrepreneurship, and innovation.
2. Consider the impact of IT (Information Technology) in the organization. What are the benefits of having effective IT systems and tools to the organization?
3. Why is it important for the organization's quality of product and quality of service to be comparable with the best of their competitors
4. What role does leadership play in determining the quality of work performed and quality of service provided within the organization?