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https://www.youtube.com/watch?v=LyjdvKC0gus In this video, BMO has adopted self-serve technology in their bank branch.But, it's objective is also to provide customized and personalized service. Has BMO

https://www.youtube.com/watch?v=LyjdvKC0gus

In this video, BMO has adopted self-serve technology in their bank branch.But, it's objective is also to provide customized and personalized service.

Has BMO succeeded in using technology for both efficiency and personalized service?

Support your opinion and I only need a to the point explanation of about a short paragraph

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