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https://www.youtube.com/watch?v=qR3isRhTQFQ Watch the short video by clicking on the link above, and answer the following questions: A. Who is correct in this scenario - the

https://www.youtube.com/watch?v=qR3isRhTQFQ

Watch the short video by clicking on the link above, and answer the following questions:

A. Who is correct in this scenario - the employee who interacted with the customer; or the manager who overhead the conversation and spoke to the employee after the customer left?

B. Why?

( two short paragraphs are sufficient)

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