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https://www.youtube.com/watch?v=qR3isRhTQFQ Watch the short video by clicking on the link above, and answer the following questions: A. Who is correct in this scenario - the
https://www.youtube.com/watch?v=qR3isRhTQFQ
Watch the short video by clicking on the link above, and answer the following questions:
A. Who is correct in this scenario - the employee who interacted with the customer; or the manager who overhead the conversation and spoke to the employee after the customer left?
B. Why?
( two short paragraphs are sufficient)
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