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Hu and colleagues (2001) studied how organizational citizens affect customer service. The conclusions they drew were limited because tellers were not randomly assigned to treatment
Hu and colleagues (2001) studied how organizational citizens affect customer service. The conclusions they drew were limited because tellers were not randomly assigned to treatment conditions. How did they address such concerns?
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In order to address concerns regarding the lack of random assignment of tellers to treatment conditions in their study Hu and colleagues 2001 likely e...
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Statistics For Psychology
Authors: Arthur Aron, Elaine N. Aron, Elliot J. Coups
6th Edition
205258158, 978-0205258154
