hy Q A F1 S @ 2 F2 W QUESTION 1 When providing customer service, there are potential challenges associated with using social media tools for support. What are some of the main challenges? S Choose TWO of the following: It can be hard to track multiple responses across multiple social platforms from a single customer Responses are typically provided only between the hours of 9am-5pm Disgruntled customers can delete your page Agents may have to sift through a lot of content on social to find the root cause of an issue Social # 3 F3 E D DII A 4 F4 R F F5 % 5 T G A 6 Q Search F6 Y H F7 & 7 U 8 J F8 8 1 F9 SUBMIT ( 9 K DELL prt sc 0 F10 ) 0 L