I abe X, x2 A A NT NAME: COURSE: Medical Office Administration SECTION: - SCORE: I *PERFORM PATIENT SCREENING USING ESTABLISHED PROTOCOLS AND DEMONSTRATE TELEPHONE TECHNIQUES (Psychomotor: AppB 1.Pl.6, AppB IV.PIV.7) ORMANCE OBJECTIVE Screen incoming telephone calls and determine the person(s) the calls should be transferred to. Review the given scenarios and indicate how incoming calls should be screened and evaluated to provide information to the appropriate member of the health team. cions: Refer to the Telephone Decision Grid and Telephone Triage Response Guide (Table 6-1 and Table 6 3) in the textbook to aid in determining how the receptionist would screen and transfer incoming telephone calls. The members of the staff in the medical facility include the physician (MD), nurse practitioner (NP), certified medical assistant (CMA), insurance supervisor (INS), and bookkeeper (BK). Write the abbreviations of all those who would be appropriate to receive cach telephone call in the space provided. If a message slip would be appropriate, place a check mark on the line (57). Divide the points earned by the total possible points. lards: Time: 20 minutes Accuracy: 80 % or higher Answer Pts. 4 4 4 Procedure Steps Daughter wants to talk to her father, the physician, and he is with a patient. New patient, ill, wants to speak to physician about recently prescribed medication Patient requests laboratory test results. Insurance carrier requests patient information. Patient telephones about a recent bill. Pharmacy telephones regarding a new prescription Attorney telephones doctor regarding malpractice matter. Professional society member calls for physician. A mother calls about a child who has sunbum. Pharmacy requests Rx refill for patient. Family member asks for information about a child who is under the doctor's care 4 4 4 4 4 I abe X, x2 A A NT NAME: COURSE: Medical Office Administration SECTION: - SCORE: I *PERFORM PATIENT SCREENING USING ESTABLISHED PROTOCOLS AND DEMONSTRATE TELEPHONE TECHNIQUES (Psychomotor: AppB 1.Pl.6, AppB IV.PIV.7) ORMANCE OBJECTIVE Screen incoming telephone calls and determine the person(s) the calls should be transferred to. Review the given scenarios and indicate how incoming calls should be screened and evaluated to provide information to the appropriate member of the health team. cions: Refer to the Telephone Decision Grid and Telephone Triage Response Guide (Table 6-1 and Table 6 3) in the textbook to aid in determining how the receptionist would screen and transfer incoming telephone calls. The members of the staff in the medical facility include the physician (MD), nurse practitioner (NP), certified medical assistant (CMA), insurance supervisor (INS), and bookkeeper (BK). Write the abbreviations of all those who would be appropriate to receive cach telephone call in the space provided. If a message slip would be appropriate, place a check mark on the line (57). Divide the points earned by the total possible points. lards: Time: 20 minutes Accuracy: 80 % or higher Answer Pts. 4 4 4 Procedure Steps Daughter wants to talk to her father, the physician, and he is with a patient. New patient, ill, wants to speak to physician about recently prescribed medication Patient requests laboratory test results. Insurance carrier requests patient information. Patient telephones about a recent bill. Pharmacy telephones regarding a new prescription Attorney telephones doctor regarding malpractice matter. Professional society member calls for physician. A mother calls about a child who has sunbum. Pharmacy requests Rx refill for patient. Family member asks for information about a child who is under the doctor's care 4 4 4 4 4