I am a team leader and I have the below complaint against team member and i have to create an Issue Resolution to discuss the essence/content of this complaint with the team member, considered their point of view and come up with a satisfactory resolution for both parties.

The complaint is:

Two of your customers, a married couple, are unhappy with the service your team member recently provided. Their complaint is that your team member Marc had been very inappropriate towards them. Your team member had flirted with one of the customers, and upon rejection of their advances, was indifferent to the customers' concerns. The customers had to request service from a different team member Jack to attend to their concerns. Due to this, the other team member was unable to attend to the concerns of other customers. The customers they were unable to attend to were not satisfied and had also filed a complaint about their performance.

My question is:

complete the issue Resolution template below

TEAM LEADER'S NAME DATE + TEAM MEMBERS' NAMES + IDENTIFICATION OF TASK RELATED ISSUES & INEFFICIENCIES ISSUES IDENTIFIED Related org. requirement 1. 2. INEFFICIENCIES IDENTIFIED Related org. requirement 1. 2.\fCOACHING & SUPPORTING TEAM MEMBERS COACHING SUPPORTING 2 NPROBLEM-SOLVING SKILL FOR CONFLICT MANAGEMENT Provide an overview of the problem-solving steps that you used during the meeting. STEP DESCRIPTION 1 . 2. 3. 4. 5