I am doing the assignment for the course "NSW Assistant"

working on CPPREP4002--Access and interpret ethical practice in real estate

I have below two questions from assignment, can you help me to answer them?

Apply your learning about ethics and explain (3) strategies you could undertake to respond to concerns about discrepancies between personal and/or agency practice ethical practices and those outlined in the standards for real estate ethical practice.

describe how the agency can clearly communicate to the consumer their rights and responsibilities, with regards to complaints resolution processes.