i am struggling answering questions with clarity and have not gotten good grades on responses. please assist in helping to accurately answer the following. I work in patient access center for UHG. questions are below: industry healthcare ( patient call center )

• Considering the forces in the global environment, what might some of the implications of demographic forces be for the industry you work in?
• What are the advantages and disadvantages of technological change?
• How can information technology lead to beneficial changes within the workplace?