Question
I am very confident in my answers, but I'd like a second opinion. Thanks! 1. Classify the following as Financial, Customer, Internal Business Process, or
I am very confident in my answers, but I'd like a second opinion. Thanks!
1. Classify the following as Financial, Customer, Internal Business Process, or Learning & Growth.
a. Number of defects
b. Return on investment
c. Employee training hours
d. Customer satisfaction
e. Residual income
f. Employee turnover
2. Describe the balanced scorecard and identify three benefits of a balanced scorecard.
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College Accounting Chapters 1- 9
Authors: James A Heintz, Robert W Parry
23rd Edition
1337794783, 978-1337794787
