I. Answer the Two questions: see comments for wordings

1. Consider a period when you were a consumer, eating at a restaurant, making a purchase at a convenience shop, or purchasing a product online, and you were observing the business PROCESS. Describe how customer relationship management (CRM)is incorporated (or not!) into the buying process. How does that customer integration affect you as a customer?

• Cite reference to support your claims
• Provide anintroduction,body,exampleandconclusionin answering the question
• explain thoroughly
• Provide reference in the end
• SEE COMMMENTS FOR WORDINGS

2. Is it enough to simply satisfy customers as a future marketer? What do you think the indicators are that a customer is satisfied with the product or service they availed?

• Cite reference to support your claims
• Provide anintroduction,body,exampleandconclusionin answering the question
• explain thoroughly
• Provide reference in the end
• SEE COMMMENTS FOR WORDINGS

REFERENCE:

https://docs.google.com/document/d/1mvEy1nyse-y7Mjgx3JGgKrnLZ_I8mCyA/edit?usp=sharing&ouid=105423988695249371782&rtpof=true&sd=true

https://docs.google.com/document/d/1mvEy1nyse-y7Mjgx3JGgKrnLZ_I8mCyA/edit?usp=sharing&ouid=105423988695249371782&rtpof=true&sd=true