i are applying for a job as a departmental manager in an office setting. The organisation has made it clear that having a high level of emotional intelligence will be a deciding factor in selecting the successful candidate.

• You have been asked to submit a document that addresses the following points:

1. How will you help team members to deal with stress?
2. How will you identify any emotional triggers in co-workers?
3. What would you do to act as a role model to workers?
4. How would you go about gathering and using feedback?
5. How is self-reflection factored into the development of Employment Insurance?
6. How would you respond to a worker who is:
7. Extremely angry?
8. Extremely stressed?
9. Extremely upset?
10. How would you adapt your leadership style to workers experiencing different emotions?
11. How would you factor the emotions of workers into decisions that you make?
12. How would you provide opportunities for workers to express their feelings and emotions?
13. How would you make workers aware of how their emotions and behaviors affect others and how would you encourage them to manage their emotions?
14. What would you do to encourage others to develop their Employment Insurance?
15. What would you do to create the positive emotional climate in your department?
16. How would you use the strengths of workers to achieve workplace outcomes?

• i are required to provide a detailed response (at least half a typed, single space page) for each point listed and to use examples to support your responses wherever possible.
• i are expected to demonstrate that you have carried out additional research. Remember to properly cite any sources that you use.