I believe it is essential for senior management to step in because they have a broader and more holistic perspective of the organization as a whole; they can see and examine how directorates' actions and conflicts might impact the entire organization's performance, strategic goals, and long term success. Additionally, senior management can ensure that conflict and decisions made at the directorate level are in line with the organizations's strategic objectives. If there's a need to shift the organizational culture away from a silo mentality, senior management plays a crucial role in driving this change. They can set the tone for collaboration, information sharing, and resource allocation that supports the organization's collective goals