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'I. Design ofg'oods and services: Defines much of what is required of operations in each of the other OM decisions. For instance, product design usually
'I. Design ofg'oods and services: Defines much of what is required of operations in each of the other OM decisions. For instance, product design usually determines the lower limits of cost and the upper limits of quality, as well as major implications for sustainability and the human resources required. l 2. Managing quality and statistical process controi: Determines the customer's quaiitv expectations and establishes policies and procedures to identify and achieve that quality. 3. Process and capacity strategies: Determines how a good or service is produced (i.e., the process for production) and commits management to specific technology. quality, human resources. and capital investments that determine much of the firm's basic cost structure. l 4. Location strategies: Requires judgments regarding nearness to customers, suppliers, and talent, while considering costs, infrastructure, logistics, and government. i. 5. Layout strategies: Requires integrating capacity needs, personnei levels, technology, and inventory requirements to determine the efficient flow of materials, people, and information. 5. Layout strategies: Requires integrating capacity needs, personnel levels, technology, and inventory requirements to determine the efficient flow of materials, people, and information. 5. Human resources, job design and work measurement: Determines how to recruit, motivate, and retain personnel with the required talent and skills. People are an integral and expensive part of the total system design. i'. Suppiy chain management: Decides how to integrate the supply chain into the firm's strategy= including decisions that determine what is to be purchased, from whom, and under what conditions. 8. inventor];r management: Considers inventory.r ordering and holding decisions and how to optimize them as customer satisfaction, supplier capability= and production schedules are considered. 9. Scheduling: Determines and impiements intermediate- and short-term schedules that effectively and efficiently use both personnel and facilities while meeting customer demands. 10. Maintenance: Requires decisions that consider facility capacity, production demands, and personnel necessary to maintain a reliable and stable process. Describe how each of the 10 Strategic Operations Management decisions would apply to Academic Operations at Pitt University. Describe what would need to be considered in each decision and what types of decisions would ultimately need to be made
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