I don't understand how to do it help, please.

1. Write a report answering the questions. Please write your report concisely. Maximum 2000 words (including Teamwork Report) 2. Minimum space 1.5 with 11 points of fonts 3. Margin of 4 sides 2- 2.5 cm. 4. Copy and paste your assignment on the coversheet page. The Coversheet is available on your portal. 5. Copy and paste the Work Contribution Form at the end of the assignment. Every member of the group must sign the form to get the mark (printed name is not considered as a signature). The individual mark of each member is based on the work contribution percentage. The form is available on your portal. Please note by signing the work contribution form, you agree with the work contribution percentage as written on the form. 6. Submit the assignment for SafeAssign (the SafeAssign matching percentage must not be more than 20% matching with global resources or another student's work). However, you may have 100 % score which matches with your work. This is acceptable. 7. Submit the assignment online-no submission through email. 8. No extension of time will be granted. Marking rubric: . Ability to demonstrate the understanding of knowledge and 10% (la) theory Ability to analyze business situation 25% (1b,c) . Ability to respond to business context and provide solutions 50% ( 1 d,e, f) . Ability to work in a team and produce good quality report 15% (2 a,b)Happyshop Case Study A large supermarket "Happyshop" in Brisbane sells vegetables, fruits, meat and seafood. The products come from different areas in Australia, while the seafoods also come from overseas. To keep the temperature, all frozen products are packed in stereo foam boxes. Happyshop has used a balanced scorecard for several years. The store's mission is to provide customers with high-quality shopping experience, highest cost efficiency and increase environmental performance. The company's strategy has been to focus on reducing wait time for help on the floor and at the checkout counter, increase cost efficiency and increase environmental sustainability. During pandemic and lockdown time in 2020, the online orders have increased significantly. To deliver the product to the customers, the supermarket has worked together with a delivery company "UberGrocer". The customer pays the delivery cost. Information for the last two years follows. 2019 2020 1 Total revenue $ 8,000,000 $ 8,580,000 2 Total sales return $ 570,000 $ 600,000 3 Average sale ( total revenue/ invoice $ 70 $ 100 4 Total labour cost $ 2,000,000 $ 2,220,000 5 Utilities cost $ 21,000 $ 24,000 6 Average Packaging cost per online $ 70 $ 150 order 7 Average variable cost per sale $ 70 $ 75 8 Number of items out of stock 1200 1800 Daily average number of shop 10 15 attendance 10 Daily average customer come to the 150 60 shop 11 Average customer waiting time for 3 minutes 6 minutes help on the sales floor 12 Average customer waiting time at the 14 minutes 10 minutes checkout 13 Percentage online sales to total sales 30% 60% 14 Number of carton dump in the bin ( 500 800 in kgs 15 Number of stereo foam dump in the 1200 1500 bin 16 Number of plastic bags sell to 500 600 customers 17 Number of green waste (in kgs) 200 400 Although Amanda, the CEO, of this supermarket is happy with the increase of the revenue, she is not sure why the waiting time at shop floor has increased, the cost efficiency reduced and the cost to dump the cartoons and boxes has increased.Required: 1. You are a member of the management accounting team of this supermarket. The CEO has required the team to prepare a report on what has happening and how to improve the performance of this supermarket. To give you a guide on how you can construct your report, please refer to the following items: (a) Classify each performance measure according to one of the four balanced scorecard perspectives (10 marks) (b) Analyze the change of those seventeen performance measures from 2019 to 2020. Give one possible reason for each change (20 marks) (c) Which performance measures need further investigation? Explain (5 marks) (d) Give your advice what actions should be taken by this supermarket to successfully implement a strategy to reduce waiting time, increase cost efficiency and increase environmental performance? (25.5 marks) () Sometimes the increase/ success of one performance measure reduces the success of other performance measures. Please explain whether this has happened in this supermarket's performance measurement system. (4.5 marks) (f). Relate to your previous answers in (e), provide a recommendation how to improve the performance measure and supermarket performance as a whole. Please provide a strategy map to show the recommended performance measurement system. Provide an explanation how your recommendation will improve the performance of the performance measure and organizational performance as a whole (20 marks)