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I. Essay. 1. Discuss critically the importance of using various tools of total qualitymanagement in enhancing productivity and efficiency in business organizations. Which do

I. Essay. 1. Discuss critically the importance of using various tools of total qualitymanagement in enhancing productivity and efficiency in business organizations. Which do you think is the most effective? 2. Are some tools more important than others? Would you use these tools separately or together? Give some examples of tools that could be used together.

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