i G TAFE: Task 2: Role-play 2 Scenario 2: Have a conversation with a colleague to address a need to improve their performance Imagine you work at Gelos Enterprises, and you are the Information and Communications Technology (ICT) Support Manager. (Long URL: https://share.tafensw.edu.au/share/items/d0b458dc-3922-409d-b1fe- 9a2f785f4a38/0/GelosEnterprises.zip/index.html). You find that one of the Technical Support engineers in your team is not reporting to work on time and is consistently late. This has impacted your timelines to deliver the project to your client. You will have to talk with the Technical Support engineer to understand the underlying reason for being late, emphasise the negative outcomes, suggest corrective action, and explain subsequent consequences which could deter his employment. For this task, you will need to: 1. Prepare for the discussion by identifying conversation requirements. Use the following conversation builder template to prepare for the discussion. This template will help you to collect the required information and identify all the supporting evidence for your discussion. CONVERSATION BUILDER - (Insert Incident outline) Iteration: 01 What is the concern/issue that needs to be addressed? Ensure this is stated in detail with no ambiguity. Who are the stakeholders need to be involved for resolution? Why is this conversation required? What is the ideal outcome that is expected? Document title: BSBCMM412_AE_Pro2of2 Page 16 of 23 Wik NSW GOVERNMENT TAFE: What will be the ideal mode of communication to achieve a quick resolution? Consider if an email will do the job, if it needs a 1on1 meeting or a group meeting with multiple stakeholders. What are the supporting evidence you will need to present your case? For example, it can be your performance records, company policies, legislation or standard techniques used in performance management. What can be the unfavourable outcomes that might arise due to this conversation? How do you plan to handle the unfavourable outcomes? For example, collecting a 360-degree feedback to be able to view this at different angles. 2. Mail the conversation builder template to one of your co-workers (a fellow manager or your reporting manager) to seek feedback over your groundwork. Use the following textbox to write an email. 3. Explain at least one change that you will be making to the conversation planning based on the feedback received from your co-worker in the following space. 4. Prior to the meeting with your teammate, you must write an email to your teammate explaining the issue and supporting facts. Use the following textbox to write an email. Document title: BSBCMM412_AE_Pro2of2 Page 17 of 23 Wik NSW GOVERNMENT TAFE: 5. Have a 1 on 1 conversation with your teammate. Document the proceedings as minutes of meeting in the following template. During the conversation, draw references from the Fair Work Act 2009 to explain how the behaviour is unacceptable with conviction. (Long URL: https://www.legislation.gov.au/Details/C2018C00512 Minutes of Meeting Insert Meeting Name Date: Time: Duration: Attendees: Meeting Objective: Meeting Agenda: Key points: Responsible person ECD Action Items During the role-play, you will need to: o exhibit professional behaviour with a firm tone, steady pace, and neutral facial expressions e formal language without jargon and simple words e explain why you deserve the promotion by referring to relevant qualifications. e draw references from legislation o Exhibit conviction while reasoning with your manager by providing facts demonstrate clarity and coherence in the expression of thoughts o seek feedback over areas of improvement. 6. Describe if the conversation was effective and what were the outcomes in the following space. Document title: BSBCMM412_AE_Pro2of2 Page 18 of 23 Wik NSW GOVERNMENT TAFE: 7. Explain at least two areas of improvement identified during the discussion. Role/s of the person/s in supporting roles You will need two of your family members/friends to act as the manager and your co- worker. Ensure they have a clear understanding of the scenario so that they can effectively contribute to the demonstration Time allowed 10 15 minutes On completion of the role play, you are required to record a video on both scenario 1 and 2 mentioned in part 1. You are expected to save the video in the following format: ProjectAE_Name_Scenario.mp4 Document title: BSBCMM412_AE_Pro2of2 Page 19 of 23