I have been asked to develop a presentation for a facility wide performance improvement plan, thinking as if I am a manager in an area of Health Information Management specifically as a Director of the program. They gave me a few examples of performance improvement initiatives: patient satisfaction, physician satisfaction, employee satisfaction, improvement to workflow processes improvement to leadership orientation, development and improvement of employee competence, etc.,

I need you to help me with a table of contents for a facility wide performance improvement plan.

The book that I am using is Quality and Performance Improvement in Healthcare, Seventh Edition Patricia Shaw; Darcy Carter and I am getting information from chapter 18 and 19. Can you help me with additional sources and please provide your sources for me to read it, thank you <3