I just need last Answer which is 4 th one starting from Ethics All members of a group must submit in order to receive a grade. 1) Challenge: My Customer Excellent customer service providers are continually assessing their own performance and the needs of their customers. The benefits of knowing our customers include enhanced service opportunities and an awareness of service weaknesses. Answer the following questions: My customer is satisfied when ... My customer would like for me and my organization to improve our service by ... I anticipate my customer's needs by ... The most basic customer service action that I can take for my customer is ... The greatest demands on me and my time are ... 2) Ethics in Action: A group of your coworkers goes to lunch several times a week. Although the time together usually starts out positive it frequently disintegrates into a trash talk session with your boss as the center of the conversation. You like your boss, although he can be quirky, and really like your job. What do you do? 3) Understanding Expectations: All customers have their own unique sets of expectations. Expectations may be positive or negative. Organizations must periodically attempt to determine what their customers expect from their customer experience. With your group, list the top four expectations that customers would have of the following organizations: Prestige hotel Electric company Nationally recognized fast-food chain Auto service department or garage Car rental company Local community college Credit card company Your own organization or department After determining the top four expectations of each of the preceding organizations, rank the expectations from easiest to provide to most difficult. Attempt to draw conclusions from your rankings. A common observation when customer expectations are evaluated is that many of the expectations that customers have are easy and inexpensive to provide. Attempting to understand customers' expectations gives organizations the opportunity to consistently strive to be what customers want them to be. 4) Ethics in Action: The local news has been reporting that your company is going to be announcing a big layoff. In case you are one of the unlucky ones that is laid off should you create and print your resume at work