I need a help in the case scenerio given below:

Scenario 4: Using Products as Intended

You are a project manager for Engineers International, a large engineering design and manufacturing firm. You oversee a team of engineers that has designed and manufactured an electronics component assembly for an important customer. One of your engineers informs you that the customer's on-staff engineer contacted her with questions about the ability of the assembly to withstand harsh environments, particularly wide swings between freezing and hot conditions. The customer wants to know at what temperatures and pressures the product would likely fail. Unsure how to respond, your engineer has asked you to become involved.

All products your firm designs are tested for temperature and pressure tolerance, but the nature of your tests gives only a range of temperatures and pressures for safe use. The customer envisions a specific use of the product at the limits of its physical tolerance range. Your data suggest that the proposed use lies at the edge of the product's "intended use" zone. At temperatures and pressures just beyond what the customer proposes, you are fairly certain the product would fail. At levels just below what the customer proposes, your data suggest no problems. The customer is large, and its business with your company is substantial. Personally, you would not use the product as the customer desires, but you can make no overwhelming professional case that the intended use is unsafe. You do know, however, that the intended use would be highly profitable to the customer, and to your company through increased sales. If the product fails, however, the health and safety of your customer's customers would be jeopardized.

Questions

1.What would you tell the customer? Why?

2.How should managers deal with ambiguous information? Do they have obligations to share all that they know, or should they provide customers and users only with the information they need to know?

3.How would you describe the benefits and risks of each proposal?