I need asnswer 11.12.13.14.15

Question 11 Not yet answered Marked out of 1.00 Flag question - In customer representatives are directly and solely connected to an individual customer. Select one: Self-Service Automated Services Co-Creation Dedicated Personal Assistance Question 12 Not yet answered Marked out of 1.00 P Flag question In___ costs are reduced with the increase of the volume of goods and services produced. Select one: Economies of Scope Variable Costs Fixed Costs Economies of Scale Question 13 Not yet answered Marked out of 1.00 P Flag question The increasing number of social networks is an important trend. Select one: economic political social legal Question 14 Not yet answered Marked out of 1.00 Flag question The number one rule for a brainstorming sessions is: Select one: Not more than 10 people to participate No criticism No paper. O No unrealistic ideas Question 15 Not yet answered Marked out of 1.00 P Flag question The following is an example of social forces: Select one: Emerging technologies New regulations and new laws Level of disposable income Demographic changes