I need assistance please in responding to this questions 02 Can you share a time when you noticed an information or knowledge gap among your team How did you address it while meeting call expectations 03 Please share how you've helped improve processes on your team What challenges did you face and how did you deal with them 04 Describe your experience in developing and providing expectations and training to a diverse group of staff 05 Describe your experience in leading and mentoring individuals and teams in a customer service environment Please include examples 06 As part of this role, you will be asked to handle escalated calls, which will mean handling some of the most difficult interactions we see How do you approach difficult conversations, what is your approach to supporting staff what do you do to care for yourself afterward 07 Our FAMLI Customer Contact Center strives to provide a Culture of Care in our approach to assisting Coloradans in navigating this new program and within our teams themselves What does the FAMLI Culture of Care mean to you Please also, describe how you will promote a Culture of Care within a call center environment

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I need assistance please in responding to this questions 02 Can you share a time when you noticed an information or knowledge gap among your

I need assistance please in responding to this questions

Can you share a time when you noticed an information or knowledge gap among your team? How did you address it while meeting call expectations?

Please share how you've helped improve processes on your team? What challenges did you face and how did you deal with them?

Describe your experience in developing and providing expectations and training to a diverse group of staff.

Describe your experience in leading and mentoring individuals and teams in a customer service environment? Please include examples.

As part of this role, you will be asked to handle escalated calls, which will mean handling some of the most difficult interactions we see. How do you approach difficult conversations, what is your approach to supporting staff & what do you do to care for yourself afterward?

Our FAMLI Customer Contact Center strives to provide a Culture of Care in our approach to assisting Coloradans in navigating this new program and within our teams themselves. What does the FAMLI Culture of Care mean to you? Please also, describe how you will promote a Culture of Care within a call center environment.