I need help developing my problem of practice and the steps to create it for National Park College, which is currently dealing with a noticeable drop in student retention rates. Internal data highlight this urgent issue, showing a sharp decline from a 65% retention rate in 2019 to a concerning 59% in 2023 (National Park College, n.d.). This six percent performance gap indicates a significant departure from the targeted retention percentage and the immediate need for intervention. There are numerous reasons for this decrease. The situation is more complicated due to changes in student demographics, increased competition from nearby universities, and altered academic support services. Not all programs are seeing the same reduction in retention rates; some, including liberal arts and STEM, are seeing particularly noticeable declines (National Park College, n.d.).