I need help figuring out what to ask and say in this email reply to these clients. Can someone point me in the right direction or give me some ideas on what or how to reply to this?

The Instructions and prompt are as follows:

In this first project, fictional clients Daniel B. Butler and Freida C. Butler are reaching out to you by email, asking for your help with their taxes this year. They sent you the email below to give you some background information and ask what additional information you will need to complete their tax return.

Email sent by Clients:

From: Freida C. Butler

To: Jane Doe, Accountant

Cc: Daniel B. Butler

Date: January 20, 2016

My name is Freida C. Butler, and my husband and I were referred to you by our good friend Jackie Lynn. We would like for you to prepare our tax return this year. My husband works for WJJJ, Inc. and I work at a real estate company, Corbin Realty. I am not considered a subcontractor for them. Many of my friends are contractors for them and receive a 1099, but I do not. I believe I receive a W2 - does that sound like the right form?

We have three children who live with us. They were each in school at some point this past year. So you need to know which of them were enrolled in school last year or for how long? Will I get any tax breaks for them being in school?

We also had income from some investments. We received interest and dividends from a few places. Can you tell me if those are reported on a 1099 form? If so, I may have to request this from my bank.

We own our home and paid the typical homeowner's expenses. What expenses will you need from us relating to our home?

Are there any other questions you have for us, such as other deductions we can take?

Prompt

In this project, you will be emailing the Butlers and professionally explaining and justifying what you need from them in order to accurately do their taxes. In your email back to the client, you must address the critical elements listed below. The codes shown in brackets indicate the course outcome to which each critical element is aligned. When responding to your new clients' email, make sure to address all of their questions and concerns. This will help support the critical elements below.

I. Identify what additional documents the clients need to provide in order for you to do their taxes.

II. Identify applicable deductions and credits available for the clients.

III. Differentiate types of income and expenditures.

IV. Explain how you utilized the IRS website for staying current in the identification and application of appropriate tax codes and laws.

Please include ALL references in your answer.

I need this no later than Wednesday, September 26, 2018 so that I can revise and submit the assignment by Friday, September 28, 2018.

Thank You :)

Jennifer Nelson