I need help responding to my peers. The information below is from my peers. An organizational-level goal that would be incorporated into an annual business strategy is customer satisfaction. Customer satisfaction is crucial for the success of any organization as it directly influences business performance and profitability. There are many organizational development strategies relating to HRM that could be utilized to support this goal. HRM plays an influential role in establishing a customer-centric culture. Three organizational development strategies that can be adopted to support customer satisfaction are unique hiring, coaching, and evaluation programs. HRM can alter the hiring process to support customer satisfaction by taking a proactive role in the hiring process. Rather than simply posting job advertisements and interviewing applicants, HRM can take on a strategic role and target individuals whose skills and potential align with organizational needs rather than just current job openings (Martin, 2024). In regard to customer satisfaction, HRM can seek individuals who have strong skills in customer service. HRM can also support customer satisfaction by developing an altered coaching process. Employee coaching is integral to an organization's success as developing an employee's skills increases their human capital. By developing a strategy for employee coaching that