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I need help with a CIM Question and what is expected to be included in the customer journey Develop a map of the current
I need help with a CIM Question and what is expected to be included in the customer journey "Develop a map of the current customer journey, with a detailed appraisal of all touchpoints needed for the persona"
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Managing Controlling and Improving Quality
Authors: Douglas C. Montgomery, Cheryl L. Jennings, Michele E. Pfund
1st edition
471697915, 978-0471697916
