I need help with answering a question related to a case study. Link to case: https://drive.google.com/file/d/1d_Chkod40kZpQfbh2DT1jW2pgE97nLST/view?usp=sharing

Question: How should Heartland's management respond, if at all, to the criticism that its accounting methods distort the company's financial performance?

Note: I would like a detailed response because I lack skills to solve case studies. Or if you can simply help me understand how to approach this question.