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I need help with the following question. I am not sure how to group values in excel, but I know that there is a way.

I need help with the following question. I am not sure how to group values in excel, but I know that there is a way. I need to group all the male responses for overall satisfaction together, and all the male responses for retention together, and then do the same for female. But I need a step by step breakdown of how to group these values in excel after a pivot table is created.

Question:

Overall satisfaction (Q15) and retention (Q16) are measured on a 5-point scale. Compute mean and standard deviation for these variables for overall, male and female groups and format it as shown in the table below.

Gender Overall Satisfaction Retention For Gender
2 4 1 1 = Male
1 4 2 2 = Female
2 3 1
2 5 1 For Overall Satisfaction
1 4 3 1 = Very unsatisfied
2 3 4 2 = Somewhat unsatisfied
2 4 3 3 = Neither unsatisfied nor satisfied
1 3 3 4 = Somewhat satisfied
1 4 3 5 = Very satisfied
2 4 3
1 3 4 For retention
2 3 5 1 = Very likely to stay with this facility
1 4 3 2 = Somewhat likely to stay with this facility
2 1 5 3 = Neither likely nor unlikely
1 5 3 4 = Somewhat unlikely to stay with this facility
1 2 4 5 = Very unlikely to stay with this facility
1 3 2
1 3 3
1 4 3
1 1 3
1 3 4
2 2 4
1 3 4
1 2 3
1 3 3
1 3 4
1 3 4
1 1 1
1 2 5
1 4 3
2 3 2
1 3 3
1 4 3
1 4 3
1 4 3
2 4 3
1 4 3
1 3 2
1 3 3
1 2 5
2 3 3
1 3 2
1 4 3
1 4 3
1 3 3
1 2 4
1 3 3
2 4 3
1 5 2
2 4 3
1 4 3
2 5 2
1 3 1
2 3 3
2 3 3
1 3 5
1 4 3
2 3 1
1 4 3
1 2 3
2 3 3
1 2 1
Satisfaction Retention
Gender Mean SD Mean SD
Male
Female
Total

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