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Q Turn on prooting Spelling and grammar errors aren't being checked in this document. Western Insurance Processing Centre - OPM400 Assignment #2 12.5\% of Final Mark Western Insurance Campany has a main processing Centre in Cagary, A berta that is responsible for all Canaclian claims. On averaee they process over a thousand claims per month. Claims are for a range of services including dental, medical, and professional services. Recently it has been brought to the Quality Control Department, but the Dperations performance does fall under the responsibility of Marco Rossi, Operations Manager. Nlthough he has no formal training in quality, he has taken a measure of implementing a Quality improvement project. In a four week period in January zoz2, each day, a group of claims were remaved from the system and Elven a thorough evaluation. Results are recorded in the chart below. In February, extra training tapk place for all employecs. All assaciates in the Claims department attended either a six haur sessian, or two four-hour sussions depending on factars such as their position, length of service, and their area of responsibility. Western spent over $75,000 to complete this training, convinced that the reductian in number of errars would save the campany mancy in the long. run. Appreximately 20% of the employees in the Claims Department have been working for Western for less than one vear, so this seemed like a pood time to refresh the training that was eiven. Also, in the past vear there has been two new major customers for Western which resulted in new forms/ documents and processes, as well as a much higher workload. In March 2019, Marco Rossi felt it was important to determine whether the training that he implemented resulted in a recluction in the number of errors in customer claims. Once again, the same number of randomly selected claim forms were removed from the system. Each form was carefully evaluated to look for errors. The information below is from the January (original datal and fram March (after the training\}. As a new hire from the Business Program at Senem Collcge, you have been asked to da an cvaluation af the data and to put tagether a report an the subcess of the training program at Canadian Insurance Company, and to racammend next steps. Assignment: Compile a report that includes the following 1. Cower page and Table of Contents. Ensure each section has a proper title and that each gaph is 6. Using the vriginal data, draw a Run Chart [Line Chart) for each of the top 2 errors indicated an your Pareta Chart. Can any conclusions be drawn from this line chart? 7. Perform a Pareto Analysis on the data obtained after the training took place \{post training]. Discuss the improvements and next steps. Was the trainine successful? [ 1 parapraph) 8. It has heen discussed that there is some pressure in this industry to abtain 150 Certification. Is this something you would recommend, and why, or why not? I 1 paragraph] 9. From the information you have discavered, suggest two recommendations for Western Insurance Processing Centre to improve their performance going forward. Use information learned in our unit on Quality. (maximum 2 paragraphs) The charts and graphs must be computer generated. Each Pareto Analysis must include the Pareto table and the Pareto ehart. Ensure that you import your EXCEL document into WO sD so that your formulas are visible. Use Paste Special. You must ensure that your charts appear as you want them bo be seen in your WWORD document. If they cannot be seen in WORD, they cannot be marked. No part of this repart should be hand written ar written in the first parsan. Da not use I, we, you, me, my etc. Ensure that the rubric is the final page of your asslgnment. This is an individual assignment, no part of this assignment may be shared with any other student. Save your file as Firstiname.lastnameAsse Assignments must be submitted into MySeneca and not by Email. Please remember to identify your charts/eraphs- Main Titles, X-Auls and Y-Axis Titles and Scale, other names of data. He sure to fite amy extemal references. A full sumissions must be submitted through safenssian in order to be graded. submit only ONE WOAD document. * Turn on proofing Spelling and grammar errors aren't being checked in this document. (x) Turn on proofing Spelling and grammar errors aren't being checked in this document. (x) Turn on prooting Spelling and grammar errors aren't being checked in this document. Western Insurance Processing Centre - OPM400 Assignment #2 12.5\% of Final Mark Western Insurance Company has a main processing Centre in Calgary, Alberta that is responsible for all Canadian claims. On average they process over a thousand claims per month. Claims are for a range of services including dental, medical, and professional services. Recently it has been brought to the Managements attention that errors are becoming an increasing problem. The company does not have a Quality Control Department, but the Operations performance does fall under the responsibility of Marco Rossi, Operations Manager. Although he has no formal training in quality, he has taken a measure of implementing a Quality improvement project. In a four week period in January 2022, each day, a group of claims were removed from the system and given a thorough evaluation. Results are recorded in the chart below. In February, extra training took place for all employees. All associates in the Claims department attended either a six hour session, or two four-hour sessions depending on factors such as their position, length of service, and their area of responsibility. Western spent over $75,000 to complete this training, convinced that the reduction in number of errors would save the company money in the long run. Approximately 20% of the employees in the Claims Department have been working for Western for less than one year, so this seemed like a good time to refresh the training that was given. Also, in the past year there has been two new major customers for Western which resulted in new forms/ documents and processes, as well as a much higher workload. In March 2019, Marco Rossi felt it was important to determine whether the training that he implemented resulted in a reduction in the number of errors in customer claims. Once again, the same number of randomly selected claim forms were removed from the system. Each form was carefully evaluated to look for errors. The information below is from the January (original data) and from March (after the training). As a new hire from the Business Program at Seneca College, you have been asked to do an evaluation of the data and to put together a report on the success of the training program at Canadian Insurance Company, and to recommend next steps. Assignment: Compile a report that includes the following 1. Cover page and Table of Contents. Ensure each section has a proper title and that each graph is properly labeled. Double space all pages. Compile the report in the order of the numbers given below. Ensure that your Table of Contents is compiled using the Microsoft WORD tool. 2. Executive Summary. You should write this part after you have covered all the issues of this assignment, but it should appear at the beginning of your report. In that way it will allow Marco Rossi to have immediate, short and clear understanding of the main findings and conclusions of the report. Give your specific results here, including the percent improvement in errors. (1-2 paragraphs) 3. Summarize for Mr. Rossi the four costs of quality, giving examples of each from Westem Insurance. (Maximum two paragraphs) 4. a Fish-Bone (Cause and Effect) chart, which indicates some possible reasons for the defects listed in the case. 5. Use EXCEL and perform a Pareto Analysis for the original data. (Pre-training) Comment on the performance in the Claims Department. Include the Table with your data as well as the Pareto chart. 6. Using the original data, draw a Run Chart (Line Chart) for each of the top 2 errors indicated on your Pareto Chart. Can any conclusions be drawn from this line chart? 7. Perform a Pareto Analysis on the data obtained after the training took place (post training). Discuss the improvements and next steps. Was the training successful? ( 1 paragraph) 8 . It has been discussed that there is some pressure in this industry to obtain 1SO Certification. Is this something you would recommend, and why, or why not? ( 1 paragraph) 9. From the information you have discovered, suggest two recommendations for Westem Insurance Processing Centre to improve their performance going forward. Use information learned in our unit on Quality. ( maximum 2 paragraphs) The charts and graphs must be computer generated. Each Pareto Analysis must include the Pareto table and the Pareto chart. Ensure that you import your EXCEL document into WORD so that your formulas are visible. Use Paste Special. You must ensure that your charts appear as you want them to be seen in your WORD document. If they cannot be seen in WORD, they cannot be marked. No part of this report should be hand written or written in the first person. Do not use 1, we, you, me, my ete. Ensure that the rubric is the final page of your assignment. This is an individual assignment, no part of this assignment may be shared with any other student. Save your file as Firstname.lastnameAss2 Assignments must be submitted into MySeneca and not by Email. Please remember to identify your charts/graphs- Main Titles, XAxis and Y-Axis Titles and Scale, other names of data. Be sure to cite any extermal references. All submissions must be submitted through SafeAssign in order to be graded. Submit only ONE WORD document. If the version you submit is different than the one given to you in Blackboard, it will not be graded. Be sure that you do not share your document with anyone. Late Policy: Late assignments will be deducted 10% per day up to a maximum of three days late. Name your Document: yourfirstname. lastnameAss2 Q Turn on prooting Spelling and grammar errors aren't being checked in this document. Western Insurance Processing Centre - OPM400 Assignment #2 12.5\% of Final Mark Western Insurance Campany has a main processing Centre in Cagary, A berta that is responsible for all Canaclian claims. On averaee they process over a thousand claims per month. Claims are for a range of services including dental, medical, and professional services. Recently it has been brought to the Quality Control Department, but the Dperations performance does fall under the responsibility of Marco Rossi, Operations Manager. Nlthough he has no formal training in quality, he has taken a measure of implementing a Quality improvement project. In a four week period in January zoz2, each day, a group of claims were remaved from the system and Elven a thorough evaluation. Results are recorded in the chart below. In February, extra training tapk place for all employecs. All assaciates in the Claims department attended either a six haur sessian, or two four-hour sussions depending on factars such as their position, length of service, and their area of responsibility. Western spent over $75,000 to complete this training, convinced that the reductian in number of errars would save the campany mancy in the long. run. Appreximately 20% of the employees in the Claims Department have been working for Western for less than one vear, so this seemed like a pood time to refresh the training that was eiven. Also, in the past vear there has been two new major customers for Western which resulted in new forms/ documents and processes, as well as a much higher workload. In March 2019, Marco Rossi felt it was important to determine whether the training that he implemented resulted in a recluction in the number of errors in customer claims. Once again, the same number of randomly selected claim forms were removed from the system. Each form was carefully evaluated to look for errors. The information below is from the January (original datal and fram March (after the training\}. As a new hire from the Business Program at Senem Collcge, you have been asked to da an cvaluation af the data and to put tagether a report an the subcess of the training program at Canadian Insurance Company, and to racammend next steps. Assignment: Compile a report that includes the following 1. Cower page and Table of Contents. Ensure each section has a proper title and that each gaph is 6. Using the vriginal data, draw a Run Chart [Line Chart) for each of the top 2 errors indicated an your Pareta Chart. Can any conclusions be drawn from this line chart? 7. Perform a Pareto Analysis on the data obtained after the training took place \{post training]. Discuss the improvements and next steps. Was the trainine successful? [ 1 parapraph) 8. It has heen discussed that there is some pressure in this industry to abtain 150 Certification. Is this something you would recommend, and why, or why not? I 1 paragraph] 9. From the information you have discavered, suggest two recommendations for Western Insurance Processing Centre to improve their performance going forward. Use information learned in our unit on Quality. (maximum 2 paragraphs) The charts and graphs must be computer generated. Each Pareto Analysis must include the Pareto table and the Pareto ehart. Ensure that you import your EXCEL document into WO sD so that your formulas are visible. Use Paste Special. You must ensure that your charts appear as you want them bo be seen in your WWORD document. If they cannot be seen in WORD, they cannot be marked. No part of this repart should be hand written ar written in the first parsan. Da not use I, we, you, me, my etc. Ensure that the rubric is the final page of your asslgnment. This is an individual assignment, no part of this assignment may be shared with any other student. Save your file as Firstiname.lastnameAsse Assignments must be submitted into MySeneca and not by Email. Please remember to identify your charts/eraphs- Main Titles, X-Auls and Y-Axis Titles and Scale, other names of data. He sure to fite amy extemal references. A full sumissions must be submitted through safenssian in order to be graded. submit only ONE WOAD document. * Turn on proofing Spelling and grammar errors aren't being checked in this document. (x) Turn on proofing Spelling and grammar errors aren't being checked in this document. (x) Turn on prooting Spelling and grammar errors aren't being checked in this document. Western Insurance Processing Centre - OPM400 Assignment #2 12.5\% of Final Mark Western Insurance Company has a main processing Centre in Calgary, Alberta that is responsible for all Canadian claims. On average they process over a thousand claims per month. Claims are for a range of services including dental, medical, and professional services. Recently it has been brought to the Managements attention that errors are becoming an increasing problem. The company does not have a Quality Control Department, but the Operations performance does fall under the responsibility of Marco Rossi, Operations Manager. Although he has no formal training in quality, he has taken a measure of implementing a Quality improvement project. In a four week period in January 2022, each day, a group of claims were removed from the system and given a thorough evaluation. Results are recorded in the chart below. In February, extra training took place for all employees. All associates in the Claims department attended either a six hour session, or two four-hour sessions depending on factors such as their position, length of service, and their area of responsibility. Western spent over $75,000 to complete this training, convinced that the reduction in number of errors would save the company money in the long run. Approximately 20% of the employees in the Claims Department have been working for Western for less than one year, so this seemed like a good time to refresh the training that was given. Also, in the past year there has been two new major customers for Western which resulted in new forms/ documents and processes, as well as a much higher workload. In March 2019, Marco Rossi felt it was important to determine whether the training that he implemented resulted in a reduction in the number of errors in customer claims. Once again, the same number of randomly selected claim forms were removed from the system. Each form was carefully evaluated to look for errors. The information below is from the January (original data) and from March (after the training). As a new hire from the Business Program at Seneca College, you have been asked to do an evaluation of the data and to put together a report on the success of the training program at Canadian Insurance Company, and to recommend next steps. Assignment: Compile a report that includes the following 1. Cover page and Table of Contents. Ensure each section has a proper title and that each graph is properly labeled. Double space all pages. Compile the report in the order of the numbers given below. Ensure that your Table of Contents is compiled using the Microsoft WORD tool. 2. Executive Summary. You should write this part after you have covered all the issues of this assignment, but it should appear at the beginning of your report. In that way it will allow Marco Rossi to have immediate, short and clear understanding of the main findings and conclusions of the report. Give your specific results here, including the percent improvement in errors. (1-2 paragraphs) 3. Summarize for Mr. Rossi the four costs of quality, giving examples of each from Westem Insurance. (Maximum two paragraphs) 4. a Fish-Bone (Cause and Effect) chart, which indicates some possible reasons for the defects listed in the case. 5. Use EXCEL and perform a Pareto Analysis for the original data. (Pre-training) Comment on the performance in the Claims Department. Include the Table with your data as well as the Pareto chart. 6. Using the original data, draw a Run Chart (Line Chart) for each of the top 2 errors indicated on your Pareto Chart. Can any conclusions be drawn from this line chart? 7. Perform a Pareto Analysis on the data obtained after the training took place (post training). Discuss the improvements and next steps. Was the training successful? ( 1 paragraph) 8 . It has been discussed that there is some pressure in this industry to obtain 1SO Certification. Is this something you would recommend, and why, or why not? ( 1 paragraph) 9. From the information you have discovered, suggest two recommendations for Westem Insurance Processing Centre to improve their performance going forward. Use information learned in our unit on Quality. ( maximum 2 paragraphs) The charts and graphs must be computer generated. Each Pareto Analysis must include the Pareto table and the Pareto chart. Ensure that you import your EXCEL document into WORD so that your formulas are visible. Use Paste Special. You must ensure that your charts appear as you want them to be seen in your WORD document. If they cannot be seen in WORD, they cannot be marked. No part of this report should be hand written or written in the first person. Do not use 1, we, you, me, my ete. Ensure that the rubric is the final page of your assignment. This is an individual assignment, no part of this assignment may be shared with any other student. Save your file as Firstname.lastnameAss2 Assignments must be submitted into MySeneca and not by Email. Please remember to identify your charts/graphs- Main Titles, XAxis and Y-Axis Titles and Scale, other names of data. Be sure to cite any extermal references. All submissions must be submitted through SafeAssign in order to be graded. Submit only ONE WORD document. If the version you submit is different than the one given to you in Blackboard, it will not be graded. Be sure that you do not share your document with anyone. Late Policy: Late assignments will be deducted 10% per day up to a maximum of three days late. Name your Document: yourfirstname. lastnameAss2