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i need help with these plaese ! Description Customers are affected by IT services. What the customer thinks and feels about a service can make

i need help with these plaese ! image text in transcribed
Description Customers are affected by IT services. What the customer thinks and feels about a service can make or break the delivery of IT services. 1. Explain how customer perception affects IT service value. 2. What actions, methods or tools can you use to make sure customers' perceptions and preferences will support the business outcomes that are expected from the IT services. 3. Which service attributes are needed to make sure customers are satisfied? Note this is a Q&A Forum 250 Words please

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