i need questions 3 and 4 only

Part 1- Problem Solving Perspective 1. What is the underlying problem in this case from Edward Lampert's perspective? (1.5 marks) 2. What are the key causes of Sears' decline? (1.5 marks) Part 2- Application of Chapter Contents 3. What does the Human Relations Movement suggest went wrong at Sears? (4 marks) 4. Use the four parts of a system to diagnose the company's decline. Provide support for your conclusions. (4 marks) 5. To what extent did Sears use a total quality management (TQM) perspective in running its business? Explain. (4 marks) ANSWERS: Part 2-Application of Chapter Contents 3. What does the Human Relations Movement suggest went wrong at Sears? (4 marks) 4. Use the four parts of a system to diagnose the company's decline. Provide support for your conclusions. (4 marks) 5. To what extent did Sears use a total quality management (TQM) perspective in running its business? Explain. (4 marks) Assignment-1 Please read the case "The Decline of Sears" This case is derived from the textbook/e-textbook "Management: A Practical Introduction" by Angelo Kinicki. Answer the following questions