1. As a globally ranked University, the fundamental purpose for the existence of University of KwaZulu Natal is described by its:

Select one:

A.

Goals and Government Bylaws

B.

Policies and procedures

C.

Mission Statement

D.

A. Corporate Charter

2. Which of the following is true with regard to shaping the strategies in institutions such as Standard Bank among levels of management?

Select one:

a.

Corporate strategy is shaped by functional strategies

b.

Corporate mission is shaped by corporate strategy

c.

External conditions are shaped by corporate mission

d.

Functional strategies are shaped by corporate strategy

Clear my choice

3. The Balanced Scorecard is the useful tool for helping managers in different Colleges of University of KwaZulu Natal to translate their strategy into action in the following areas:

Select one:

a.

Customisation; Productivity, Learning and Growth; Business Engineering

b.

Financial Business Engineering, Learning and Growth; Customers; Sustainability

c.

Sustainability; Flexibility; Efficiency; Technology

d.

Customers; Financial; Internal Business Processes; Learning and Growth

4. In the categories of business processes, the process within a process of producing HP Intel Pentium, CPU, that is, decoupling processes into small processes or subprocesses of mother board are known as -------

Select one:

a.

Supporting process

b.

Core process

c.

Upper-Management process

d.

Nested process

5. A disciplined method for identifying our processes in ABSA retail banking, determining which ones are most in need of help (bank telling, cash registering, or coin or notes management processes), and improving them through standardised and waste elimination.

Select one:

a.

Value Stream lead time

b.

Value Stream Cycle Time

c.

Value Stream Management

d.

Value Stream Mapping

6. The time at Burger King fast food outlet is associated with an activity that the customer is willing to pay for, or when left out would impact customer satisfaction.

Select one:

a.

Value lead time

b.

Value-Added cycle time

c.

Value Stream time

d.

Experiential time

7. An action plan for achieving organisational mission while serving a roadmap for reaching the organisational destinations.

Select one:

a.

Aims and Goals

b.

Strategy

c.

Competitive Advantage

d.

Mission Statement

8. The characteristics that customers perceive on fuel efficient cars (VW Polo, Toyota Etios or Auris, Nissan Micra) as minimum standards of acceptability to be considered as a potential for purchase.

Select one:

a.

Order winners

b.

Order qualifiers

c.

Standardised qualifiers

d.

Core customer qualifiers

9. The strategic outcomes among the five banks (FNB, ABSA, Nedbank, Standard Bank and Capitec) present the sequential strategic steps of a continuum as follows:

Select one:

a.

Mission, values, strategy and vision

b.

Vision, mission, values and strategy

c.

Mission, values, vision and strategy

d.

Vision, values, mission and strategy

10. Roman Pizza measures time in order to get a job done and deliver the output and it describes the job submitted for processing centre according to the customer request, it is known as ..

Select one:

a.

Service level agreement

b.

Dwelling time

c.

Lead time

d.

Turnaround time