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RFC 2: Chapter 11 Ready for a Challenge" in Page 566 ANSWERS TO READY FOR A CHALLENGE Instructor Note to Students: View sample answers to Practice Tasks, they can visit the the resources for this chapter, and locate Ready for a Challenge. Answers to Practice Tasks alse shown below Ready for a Challenge? The IT team at Game Technology is working on implementation strategies for the new Customer Contact Care system (C). You are assigned to help with a structure chart, and to prepare a video tutorial about changeover methods. Before you start, you plan to review Chapter 11 of your textbook, including the Video Learning Session on structure charts First, you will work on the structure chart. You know that the system will rate contacts to identify the best sales prospects. The tasks are performed by a control module called Followup, which has three subordinate moduless List Contacts, Rate Contacts, and Produce Reports. Here are some details about the modules, data, and control couples: From Data / Control Couple To Contact DataList Contacts List Contacts Contact Data Loop Contact Data Rate Contacts Action List Contacts Rate Contacts Followup Produce Contact Data End of File Control Couple You also need to work on the video tutorial. To get you started, your team prepared the first three slides, shown here and on the next page. What is a Changeover Method? Which Method Would You Choose Examples: Mission-critical corporate accounting system Franchise operation with 500 locations Records archive system for five-year old data Practice Tasks Study the table carefully and decide how to handle each of the data or control couples. Also review the material on video tutorial development. Now complete these tasks: A. Create a structure chart using the information shown in the table. ANSWER: Contact Data Contac Request Contact Data Contact Ratings Data End of File LIST CONTACTS RATE CONTACTS B. Using the examples in the chapter, prepare a text narrative for each of the slides shown. Also include notes for the video developer and the narrator ANSWER: What is a Changeover Method? Note to video develo Can we animate the curved arrows, so they rotate slowly during the narration? Pause briefly after each builleted section and speak slowly enough for viewers to follow the steps. Note to narrator: Narration text: Welcome to this video training session. In the session you will learn about changeover methods. As a reminder, you can pause the session at any time, or go back to review an earlier section. Now let's get started. System changeover is the process of putting the new information system online and retiring the old system the method cutover, parallel operation, pilot operation, and *Changeover can be rapid or slow, depending on The four changeover methods are direct phased operation Note to video developer: Can we bring in the four images one at a time, per the narration? Pause briefly after each bulleted section and speak slowly enough for viewers to follow the steps Note to narrator: Narration text: Let's look at each method, and consider some pros and cons. Direct cutover is similar to throwing a switch that instantly changes over from the old system to the new. This method is fast, but the most risky Parallel operation requires that both systems run simultaneously for a specified period, which is the slowest method, but the safest Pilot operation changeover involves implementing the complete new system at a selected location. This is like direct cutover, but only at a single location, so the risk is limited. Phased operation changeover allows you to implement the new system in stages, or modules. This is like parallel operation, one phase at a time. The risk only involves one phase at a time. * " The Challenge You just found out that the structure chart needs a change. The Produce Reports module will have a condition, and can send a Contact Rating to three of its own subordinate mod- ules: High Potential, Medium Potential, and Low Potential Also, the team wants you to add a slide and narrative, similar to slide 3, with three addi tional examples. Challenge Tasks A. Add the necessary changes to the structure chart. B. Create the additional slide and narrative. Show at least one example where phased changeover would be suitable. Which Method Would You Choose? Examples Point-of-sale system for 30 store chain Corporate human resources system On-line customer order system Slide shown above...Just come up with the Narrative for the three additional examples shown above