I need the answers for the black spots ....

EXERCISE: AGING OF ACCOUNTS RECEIVABLE METHOD Annual Breakdown of Credit Sales and Collections FYE.2012 FYE.2011 FYE. 2009 FYE.2010 3,925,000 5,100,000 20,000,000 22,500,000 (16,000,000) (18,775,000) (21,940,000) 50,000) (250,000) 5,000,000 15,000,000 Begninning Balance A/R Credit Sales Collections on A/R Direct Charge offs 5,100,000 5,410,000 5,000,000 Aging Of Accounts Receivable ye 2009 2010 fye 2011 Tye 2012 Outstanding