i need the balance scorecard and strategy map

Rebecca replied, "While I need the business to be profitable, other aspects of the business are extremely important to me. Tell me more about how the balanced Scorecard could help us focus on these success factors." Theresa responded, "A balanced Scorecard can be used to measure a company's perfomance on dimensions beyond just the financial side." "That sounds perfect for my business," said Rebecca "Can we just use a balanced scorecard from a book or get one from the internet? Theresa explained, "It's not very helpful to use a generic balanced scorecard. That's because a company's balanced Scorecard should tie to their specific strategy. A valuable first step in designing a balanced Scorecard is to create a strategy map. This map would visually show how the coffeehouse creates value by connecting your strategic objectives in cause-and-effect relationships with each of four perspectives. We would then use the strategy map to develop the balanced scorecard. For each balanced scorecard perspective we would identify several measures to tie to the strategic objectives on the strategy map. Target performance would be compared to actual performance on these measures and we would follow up on any discrepancies. Last, we need to clearly communicate these measures to our employees and how they tie to the company's strategy." Rebecca said, "I like how the balanced scorecard communicates my strategy to my employees through a linked set of understandable and measurable targets. Let's work on developing a balanced Scorecard for the Coffee and Tea House." Case Requirements 1. Rebecca has chosen a strategy of product differentiation with high-quality goods and service, Using this strategy, develop a strategy map. As you prepare the strategy map, be sure to consider the cause-and-effect relationships between various aspects of the business. For each balanced scorecard perspective, explain why you believe the strategic goals you list are important to the success of Rebecca's store. 2. Using your strategy map, design a balanced Scorecard for Rebecca's Coffee and Tea House. Be sure to include three to five measures for each perspective and your reasoning for the selected measures. Please note that there is no clear-cut or a single "right" answer for this case. Rebecca's Coffee and Tea House: A Strategic Mapping and Balanced Scorecard Case Study James M. Kohmeyer III Cieniowy Janet A. Samuels Arion Sale The Case Financially we seem to be doing okay," said Rebecca to Theresa, bere manager This past year has been spent getting the new business poing, including hining people and determining the best-selling food and how business activities should he perime Now a day to-day operations are more routine. I don't know the best way to get us to focus on the busine aspects that will make my store more successful. Do you have any sdcast year ago. Rebecca Love opeed Rebecca's Coffee and Tea House in incintes, California. Facial beach town on the coast north of San Diego. The town enjoys idyllic weather year-round lemperatures in the 60s and 70s and about 10 inches of annual rainfall with me homepages in the upper $800,000 range (2015: Wikimedia.org) and population of appesimately 3.000 (2015: Wikipedia.org, the town is comprised of affluentes, cepeneurs profesional whes and other upper-income professionals. The town is easily accessible to dos San Diego vinterstate Sorte commuter train, the Coaster Surfing, yogand the ante local culture. The area also attract many tourists because of its beautiful beaches. The Flower Field nearby Carlsbad Premium Oudetand Legoland Rebecca wanted her coffee and tea establishment to be finite of the Encinitas locals de opening her store, she researched large chains such as Starbucks Corporate and Caribe Cafe Company) as well as independently owned coffee boses. Rebecca bado upin Eind wanted to play into the affluent eclectic, relaxed be of her hometown. Having worked in several different local coffee house, she hoped to harness her experience to build a secondal codice lea shop focused on giving customers a relaxed atmosphere with a quality experience Rebecca purchased an abandoned building along the famous R 101 jastuste downtown Encinitas. She chose to to be downtown because she wanted her clientele de primarily locals and met tourists. She and her friends repaired the building and find the place into a coffee and tea place that was fast becoming a favorite local hangout Bay, Rebecca focused on selling various coffees, lesand bottled drinks tie, high-end boetied water and jus) along with bomemade pastries such as muffins, brownies and pics Rebeca's Coffeeand Tea Houschastwo types of seating Ideascatingsites choca love of art. She mites local artists to display the art on her walls and the recevess.com on every piece that is sold Some customers comment that they like to come to see whats have on display. This has been an unexpected revenue stream and the common Tevfom art sales contribute to Rebecca's profil especially as there is no cost to Rebecca for the Oudoor seating takes full advantage of the abundant California sunshine. This apud mosphere with shade trees and several potted flowers. In the middle of the design there is a small fountain that help build as time of peaceful trany. Wooden tabla chans are used consistently for both indoor and outdoor seating Customer and pay for the food and or drink at the frontcounter. All coffee and is brewed to order. Therefore food and heverages are delivered to customers tables as the completed the stock in ambiance that invites people to their beverages csaysackandpo.co while soaking in the California sunshine Initially. Rebecca did everything in the shop with the help ofnepan.com Sheba the pastries, made coffee and to served the customers, and kept the book Sheralued after a while that her strength was using her charismatic outgoing personality to her custom Rebecca replied, "While I need the business to be profitable, other aspects of the business are extremely important to me. Tell me more about how the balanced Scorecard could help us focus on these success factors." Theresa responded, "A balanced Scorecard can be used to measure a company's perfomance on dimensions beyond just the financial side." "That sounds perfect for my business," said Rebecca "Can we just use a balanced scorecard from a book or get one from the internet? Theresa explained, "It's not very helpful to use a generic balanced scorecard. That's because a company's balanced Scorecard should tie to their specific strategy. A valuable first step in designing a balanced Scorecard is to create a strategy map. This map would visually show how the coffeehouse creates value by connecting your strategic objectives in cause-and-effect relationships with each of four perspectives. We would then use the strategy map to develop the balanced scorecard. For each balanced scorecard perspective we would identify several measures to tie to the strategic objectives on the strategy map. Target performance would be compared to actual performance on these measures and we would follow up on any discrepancies. Last, we need to clearly communicate these measures to our employees and how they tie to the company's strategy." Rebecca said, "I like how the balanced scorecard communicates my strategy to my employees through a linked set of understandable and measurable targets. Let's work on developing a balanced Scorecard for the Coffee and Tea House." Case Requirements 1. Rebecca has chosen a strategy of product differentiation with high-quality goods and service, Using this strategy, develop a strategy map. As you prepare the strategy map, be sure to consider the cause-and-effect relationships between various aspects of the business. For each balanced scorecard perspective, explain why you believe the strategic goals you list are important to the success of Rebecca's store. 2. Using your strategy map, design a balanced Scorecard for Rebecca's Coffee and Tea House. Be sure to include three to five measures for each perspective and your reasoning for the selected measures. Please note that there is no clear-cut or a single "right" answer for this case. Rebecca's Coffee and Tea House: A Strategic Mapping and Balanced Scorecard Case Study James M. Kohmeyer III Cieniowy Janet A. Samuels Arion Sale The Case Financially we seem to be doing okay," said Rebecca to Theresa, bere manager This past year has been spent getting the new business poing, including hining people and determining the best-selling food and how business activities should he perime Now a day to-day operations are more routine. I don't know the best way to get us to focus on the busine aspects that will make my store more successful. Do you have any sdcast year ago. Rebecca Love opeed Rebecca's Coffee and Tea House in incintes, California. Facial beach town on the coast north of San Diego. The town enjoys idyllic weather year-round lemperatures in the 60s and 70s and about 10 inches of annual rainfall with me homepages in the upper $800,000 range (2015: Wikimedia.org) and population of appesimately 3.000 (2015: Wikipedia.org, the town is comprised of affluentes, cepeneurs profesional whes and other upper-income professionals. The town is easily accessible to dos San Diego vinterstate Sorte commuter train, the Coaster Surfing, yogand the ante local culture. The area also attract many tourists because of its beautiful beaches. The Flower Field nearby Carlsbad Premium Oudetand Legoland Rebecca wanted her coffee and tea establishment to be finite of the Encinitas locals de opening her store, she researched large chains such as Starbucks Corporate and Caribe Cafe Company) as well as independently owned coffee boses. Rebecca bado upin Eind wanted to play into the affluent eclectic, relaxed be of her hometown. Having worked in several different local coffee house, she hoped to harness her experience to build a secondal codice lea shop focused on giving customers a relaxed atmosphere with a quality experience Rebecca purchased an abandoned building along the famous R 101 jastuste downtown Encinitas. She chose to to be downtown because she wanted her clientele de primarily locals and met tourists. She and her friends repaired the building and find the place into a coffee and tea place that was fast becoming a favorite local hangout Bay, Rebecca focused on selling various coffees, lesand bottled drinks tie, high-end boetied water and jus) along with bomemade pastries such as muffins, brownies and pics Rebeca's Coffeeand Tea Houschastwo types of seating Ideascatingsites choca love of art. She mites local artists to display the art on her walls and the recevess.com on every piece that is sold Some customers comment that they like to come to see whats have on display. This has been an unexpected revenue stream and the common Tevfom art sales contribute to Rebecca's profil especially as there is no cost to Rebecca for the Oudoor seating takes full advantage of the abundant California sunshine. This apud mosphere with shade trees and several potted flowers. In the middle of the design there is a small fountain that help build as time of peaceful trany. Wooden tabla chans are used consistently for both indoor and outdoor seating Customer and pay for the food and or drink at the frontcounter. All coffee and is brewed to order. Therefore food and heverages are delivered to customers tables as the completed the stock in ambiance that invites people to their beverages csaysackandpo.co while soaking in the California sunshine Initially. Rebecca did everything in the shop with the help ofnepan.com Sheba the pastries, made coffee and to served the customers, and kept the book Sheralued after a while that her strength was using her charismatic outgoing personality to her custom