Question
I need to create action plan To standardise operations across departments with lesser resistance from operators BSBMGT615 During its expansion, Bayside Centre allowed separate departments,
I need to create action plan
To standardise operations across departments with lesser resistance from operators
BSBMGT615
During its expansion, Bayside Centre allowed separate departments, for example the IT and Call Centre departments, to work as independent units. In the interest of increasing customer satisfaction, and efficiency, Bayside Call Centre decided to standardise the way the departments will operate. An increase in the number of complaints and inefficient operations initiated this move.
The Board of Directors and the Executive are very keen to implement this move but expect resistance from the centre's operators who believe that practical experience in dealing with customers is much better than anything the Head Office can produce. The Centre's staff and clients have not been informed yet.
Step by Step Solution
There are 3 Steps involved in it
Step: 1
![blur-text-image](https://dsd5zvtm8ll6.cloudfront.net/includes/images/document_product_info/blur-text-image.webp)
Get Instant Access with AI-Powered Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
![blur-text-image](https://dsd5zvtm8ll6.cloudfront.net/includes/images/document_product_info/blur-subtext-image.webp)
Step: 3
![blur-text-image](https://dsd5zvtm8ll6.cloudfront.net/includes/images/document_product_info/blur-subtext-image.webp)
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started