I need to find the name of the book and the answer

UNIT 4 > ORGANISATION VOCABULARY A Match the words and phrases (1-8) to their definitions (a-h). Company subsidiary a) an office where people answer questions and make structure sales over the phone 2 factory/plant b) a building from which goods or supplies are sent to factories, shops or customers 3 call centre c) a place through which products are sold 4 service centre d) a place where faulty products are mended 5 headquarters e) a company which is at least half-owned by another company 6 distribution centre f) the main office or building of a company 7 warehouse g) a building for storing goods in large quantities 8 outlet h) a large building or group of buildings where goods are made (using machinery) B )CD1.21 Listen to the comments from different places in the organisation and write them down. Then match them to the places listed in Exercise A. 1 Stock levels have been low for two weeks now. warehouse C What do the following departments do? 1 In R&D, people research and develop new products. 1 R&D 5 Production 9 Logistics 2 Customer Services 6 Finance 10 Public Relations 3 Human Resources 7 Administration 11 IT 4 Sales and Marketing 8 Legal D Match these activities (a-k) to the correct department in Exercise C (1-11). Can you add any other activities to any of the departments? a) deal with complaints e) run advertising i) keep records b) draw up contracts campaigns j) transport goods and c) carry out research f) issue press releases k) install and maintain d) train staff g) operate assembly lines systems equipment h) prepare budgets/ accounts E ()CD1.22 Listen to three people talking about their work. Which department do they work in? Choose from the departments in Exercise C. F )CD1.23 Look at these words used to describe organisations. Underline the stressed syllable in each word. Then listen and check your answers. 1 bureaucratic 4 caring 7 centralised 10 conservative 2 decentralised 5 democratic 8 dynamic 11 hierarchical 3 impersonal 6 market-driven 9 professional 12 progressive See the DVD-ROM G Which of the words in Exercise F can describe: for the i-Glossary. O a) good qualities of an organisation? b) bad qualities of an organisation? 37