I need to improve my problem of practice A major practical issue that National Park College is currently dealing with is a noticeable drop in student retention rates. Internal data highlight this urgent issue, showing a sharp decline from a 65% retention rate in 2019 to a concerning 59% in 2023 (National Park College, n.d.). This six percent performance gap indicates a significant departure from the targeted retention percentage and the immediate need for intervention. There are numerous reasons