I need to make a blueprint, I need to lay out what I think are the details of the support process. Then I need to show the location of potential fail points and excessive wait times. Be sure to include all elements of the blueprint.

As I lay out the blueprint, think about how I will measure the performance of this process. What metrics (forms of measurement) can I use? What will a specific number like customer's served or complaints resolved tell me? Make a list of these metrics (two to five) and list them in a blank space of my chart or on a separate piece of paper if there isn't room on the chart.

The fictional company for this term is:Diets to You.

What could I say? Do you have any ideas on how I can construct a blueprint?

Also, how can I determine the fail points? Which are the fail points?