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I need to write up a Persona for a Product Manager. For this week, I will need to answer the following about Customer Persona's: What

I need to write up a Persona for a Product Manager. For this week, I will need to answer the following about Customer Persona's:

  • What are the proper steps to creating a Customer Persona?
  • How can Customer Persona's be leveraged in Product Development?
  • What are the Pros and Cons of Customer Persona's
  • Can you see yourself using Customer Persona's in the future and why/how?

Please also provide sufficient references.

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