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Case 4: Bethilda's Breams Bethilda's Brooms manufactures brooms which it sells to merchandising rms such as Quality Quidditch Supplies {QQS}. Brooms 'R Us (BRU). Broom-Mart {BM}, Broom City (BC). Best Brooms (BB). and Clean Sweep (CS). The list price of a broom is $48, and the full manufacturing costs are $28. Salespeople receive a commission on sales: the commission of $30 per order is based on number of orders taken and paid in addition to regular salary. Bethilda's Brooms makes products based on anticipated demand; however. Bethilda carries an inventory of brooms. so rush orders do not result in any extra manufacturing costs over and above the $23 per broom. Bethilda's Brooms ships nished product to the customer at no additional charge to the cussomer for either regular or expedited delivery. Bethilda incurs significantly higher costs for expedited deliveries than for regular deliveries. Expected and actual customer-level cost driver rates are provided. Activity Cost Driver Rate Order taking (exciuding sales commission) $30 per order Product handling $I.90 per unit Delivery $2 per km driven Expedited (rush) delivery $320 per shipment Information about Bethilda's clients during ZOI 9 is as follows: QQS BRU 3H BC BB C5 Total number of units purchased 2?!) 530 4011 H0 460 LEW Numberofactual orders _ 3 _ I? _ 3 _ 3 '_ s ; Is _ Number of written orders per acuml order 3 2 * 4 3 I6 3 Total number of km driven to deliver all products 30 I34 T2 46 . 3M _ IIO Number of expedited deliveries D 6 D D 4 3 *Because BRU plates | 1' separate orders. its order roses are $30 per order. All other orders are multiple smaller orders and so have actual order costs of $11 each. Because salespeople are paid $30 per order, they break up large orders into multiple smaller orders. This practice reduces the actual order-taking cost by $IB per smaller order (from $30 per order to $12 per order} because the smaller orders are all written at the same time. This lower cost rate is not included in budgeted rates because salespeople create smaller orders without telling management or the accounting department. Also. salespeople oer customers discounts to entice them to place more orders: Brooms 'R Us and Broom-Mart each receive a l discount off the list price of $43. Case 4: Bethilda's Brooms (I8 marks) I. Calculate the expected customer-level operating income for the six customers. Use the number of written orders at $3!) each to calculate expected order costs. (6 marks) 2. Recalculate the customer-level operating income using the number of written orders but at their actual $l 2 cost per order instead of $30 (except for Brooms 'R Us. whose actual cost is $30 per order). What will Bethilda's assessment of customer-level (and salespeople) performance be for this period? (ie. Did they perform better or worse than expected!) (6 marks) 3. Recalculate the customer-level operating income if salespeople had not broken up actual orders into multiple smaller orders. Don't forget to also adjust sales commissions. (3 marks) 4. How is the behaviour of the salespeople affecting the prot of Belinda's Brooms.i Is their behaviour ethical? What can Bethilda do to change their behaviour! {3 marks) "hint' this question requires you to take the some information making onfy minor adjustments. Read the full question first, then plan for your response