I received a complaint from the Public Advocate, Ms Colleen Pearce on behalf of a CRU client (the resident) who is 39 years old, non-verbal, and suffers from an intellectual disability, epilepsy and spasticity. As he is non-verbal the resident uses gestures and body language to indicate when he is happy, sad, hot or cold. He is unable to advocate for himself, his parents are deceased and at the time of the incident he did not have regular contact with his family. Two departmental staff members dragged the resident along a carpeted hallway in the unit, causing him to sustain a serious carpet burn to his back. He was dragged in an effort to force him out of the unit and onto a bus which was to take him to his scheduled day placement. After being dragged along the floor, Ms Perera took the resident to his day placement2 without taking him to receive medical treatment. What would you say to this client to explain the rights and responsibilities of everyone involved including him