(i) Suppose you are the Manager of Pizza Hut in your area. Draw a transformation diagram. Explain product service continuum.

(ii) Assuming you are to launch a new model of a high-end automobile. Using a schematic diagram, explain how you would use Kano's model and achieve customer's delight and give your recommendations.

(iii) A management analyst is using exponential smoothing to predict merchandise returns at an upscale branch of a department store chain. Given an actual number of returns of 154 items in the most recent period completed, a forecast of 172 items for that period, and a smoothing constant of 0.3, what is the forecast for the next period? How would the forecast be changed if the smoothing constant were 0.6? Explain the difference in terms of alpha and responsiveness.

(iv) A time study of a restaurant activity yielded a cycle time of 2.00 minutes, and the waitress was rated at PR = 96 percent. The restaurant chain has a 20 percent allowance factor, Find the standard time. (2.5+2.5+3+2=10 marks)