"I used to think Aldan was such a nice guy," saidSabrya, "but I was sure wrong!"  Sabryawas a server at Green Wall Caf, and she was talking to Quincy, another server.  "Yes," said Quincy, "Aldan was a great guy when he was part of our team. He always helped out, he took shifts no one wanted, and he worked quickly".  "Well that's all changed since Aldan has become the dining-room supervisor," repliedSabrya. "It's almost like he doesn't know us. He seems kind of friendly in a standoffish way, but he doesn't join us for after-work activities, and he spends a lot more time with other supervisors. I guess now he is a big shot!

Read thiscase studyabove and answer the questions listed and there should be a minimum of one full page.Draw a conclusion to describe what should have been done differently to prevent the outcome, or what should be done to improve the situation going forward. Provide at least 3 key points from the lecture this week that relate to the case study. Remember to cite all references sourced. All case studies are to include appropriate responses with key terms from lecture, explanations, and examples, to provide foundation to your responses. You want to provide relevant justification of ideas using academic and professional references from the industry. Case study questions:

What is the main problem being expressed?

What should Aldan do or say to the members of the server team that he now supervises?

What are some things managements may be overlooking in this situation?

Using the key terms from this week's lecture material and your past work experiences, what could have been done differently to avoid the outcome?