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EXAM #3 - SUMMER 2015 - SCM 300 280 POINTS SECTION 1 - 6 points per question (210 points total) In this section provide the term or concept that completes or answers the sentence provided. Here are a few examples: Example 1: When you divide a company's annual demand by their lot size it gives you... Answer: Number of orders per year Example 2: The fastest mode of transportation Answer: Air Example 3: Chipotle decides to make its own tortillas instead of buying them from a supplier Answer: Backward integration YOUR ANSWER TO EACH QUESTION MAY NOT EXCEED SIX WORDS Answers to Section 1 cannot exceed 6 words No Acronyms, spell out entire term Do NOT cut and paste your answers into Blackboard 1. In the lecture, which particular story was used to illustrate how some bad processes are developed? 2. (Fill in the blank) According to the eNotes, with firms now tracking so many metrics, they often try to guide top managers by giving them a list of ____, individual metrics deemed to be very important to achieving the organization's most important goals. 3. According to the SCM 300 lectures, which technical tool can be developed for companies to allow executives to follow corporate performance on their computer screens on a daily basis? 4. (Fill in the blank) _________ was developed as a supply chain diagnostic, benchmarking, and process improvement tool for manufacturing and service firms. This model breaks down supply chain operations into 5 process categories. Fill in the blank. Do not use acronym. 5. According to course materials, which flowchart is used specifically for processes used to deliver a service? It identifies the actions of different parties, those steps that are visible and not-visible to the customer, key steps and outcomes, and related and supporting processes. 6. (Fill in the blank) According to the eNotes, a diagram that attempts to show a possible relationship and/or correlations between two sets of data is referred as ________. YOUR ANSWER TO EACH QUESTION MAY NOT EXCEED SIX WORDS Answers to Section 1 cannot exceed 6 words No Acronyms, spell out entire term Do NOT cut and paste your answers into Blackboard 7. According to lecture, which technology system uses transaction data to learn more about the needs, wants, and behaviors of customers in an effort to build relationships with customers and improve customer loyalty? 8. According to SCM 300, when a consultant begins to include a large number of peripheral issues into a project scope, this is an example of: 9. Which flow chart symbol (rectangle, diamond, oval, circle, d-shaped symbol) would be used to accomplish this step in a process: An employee asks a customer who is ordering a shirt on the phone, \"In which color would you like that shirt?\" EXAM #3 - SUMMER 2015 - SCM 300 280 POINTS 10. In the lectures, which company was used to provide an example of supply chain compression? John Deere, Caterpillar, Ford, Proctor and Gamble, Whirlpool, Sears, Nike 11. According to the eNotes, which supply chain metric is used to measure the percentage of orders that are full, on time, and damage-free? 12. (Fill in the blanks) According to the eNotes, the acronym SMART for a metric stands for: specific, _______, ________, _______, and timely. YOUR ANSWER TO EACH QUESTION MAY NOT EXCEED SIX WORDS Answers to Section 1 cannot exceed 6 words No Acronyms, spell out entire term Do NOT cut and paste your answers into Blackboard 13. (Fill in the blank) Your supervisor has asked you to implement a new quality program designed to completely eliminate defects from the manufacturing process. You may consider using the ___________________ program. 14. What type of product-tracking technology was demonstrated in a number of commercials you were required to watch? 15. According to lecture, which of the IT purchasing strategies is being followed when you purchase your ERP system and all supporting software modules from a single company like Oracle? 16. What were the last names of the three primary quality gurus highlighted in the eNotes? 17. According to the online lecture, which company functionally benchmarked themselves against NASCAR pit crews? 18. (Fill in the blank) According to the lectures, a good metric must do three primary things, it must be measureable, easily understood and ________. YOUR ANSWER TO EACH QUESTION MAY NOT EXCEED SIX WORDS Answers to Section 1 cannot exceed 6 words No Acronyms, spell out entire term Do NOT cut and paste your answers into Blackboard 19. A good system of metrics should measure three things. According to SCM 300, which of the following is NOT one of those three things? Effectiveness, Quality, Efficiency, Adaptability 20. (Fill in the blanks) The four elements of a balanced scorecard (BSC) include four types of results: internal business process, learning & growth, ________, and _________. EXAM #3 - SUMMER 2015 - SCM 300 280 POINTS 21. (Fill in the blanks) According to the eNotes, there were two types of bar charts among the quality tools, a _____ that separated data into qualitative categories and a _____ that separated data into quantitative categories. 22. According to the eNotes, which quality tool can be used to find the machines, processes, people, or materials that may be causing an unwanted effect? 23. According to the eNotes, which cost of quality is most closely associated with finding and fixing damaged items before they leave the manufacturing facility? 24. (Fill in the blanks) An executive from McDonald's using the average wait in Wendy's drive-through lines as a bench mark against which to measure their own drive-through performance is engaging in ________________. On the other hand, if they were to use CVS' drive-through pharmacy as their bench mark, they would be engaging in ___________________. YOUR ANSWER TO EACH QUESTION MAY NOT EXCEED SIX WORDS Answers to Section 1 cannot exceed 6 words No Acronyms, spell out entire term Do NOT cut and paste your answers into Blackboard Comprehensive Section 25. (Fill in the blank) Standardized containers make _____ transportation possible because these containers can quickly and easily be moved from a truck, to a train, to a containership without ever having to open the container. 26. According to SCM 300, what is the name of the program in which retail stores allow their suppliers (or vendors) to monitor and replenish the level of inventory at the retail stores? 27. According to SCM 300, the amount of inventory in the supply chain from raw materials to inventory available on the shelf is referred to as ________ inventory. (Choose your answer from the following: Transitional, anticipation, cyclical, pipeline, market, static, elastic) 28. What is the name of the contract manufacturing industry that specializes in items like phones, computers, and televisions? 29. Rationing and gaming are typically causes of... 30. What was the name of the clothing retailer that never put their products on sale and never replenished items once they went out of stock? YOUR ANSWER TO EACH QUESTION MAY NOT EXCEED SIX WORDS Answers to Section 1 cannot exceed 6 words No Acronyms, spell out entire term Do NOT cut and paste your answers into Blackboard EXAM #3 - SUMMER 2015 - SCM 300 280 POINTS 31. According to SCM 300, bagged rice and boxed sugar on pallets would both be classified as which type of cargo? Intermodal, Bulk, Neo-Bulk, Breakbulk, Containerized, Obtuse 32. According to SCM 300, which area of supply chain management is focused on packaging and containerization? Backward Integration, Postponement, Logistics, Supply chain integration, Procurement, Operations, Service operations YOUR ANSWER TO EACH QUESTION MAY NOT EXCEED SIX WORDS Answers to Section 1 cannot exceed 6 words No Acronyms, spell out entire term Do NOT cut and paste your answers into Blackboard 33. Which of the following process types would be most appropriate for end items that are produced in an automated system where all of the end items are identical? Continuous flow, Flexible Flow, OWMM, Cellular manufacturing, Job Shop, Critical path method 34. According to SCM 300, what are the four competitive priorities? 35. According to SCM 300, what is the supply chain strategy that uses both push and pull elements such that the standardized parts of the finished goods can be pre-made, and the customized parts of the finished good are only made after the customer places their order? EXAM #3 - SUMMER 2015 - SCM 300 280 POINTS SECTION 2 - 6 points per question (30 points total) QUESTION 36: A computer technician arrives at work at 8AM and finds a department manager delivering three malfunctioning laptop computers. The computer technician begins to repair the problems as soon as possible. The technician begins on the first computer and does not start the second computer until the first is repaired. The technician works on only one computer at a time. The first computer is repaired by 11am The second computer is repaired by 12:30pm The thirds computer is repaired by 5PM What is the total process velocity? QUESTION 37: A certain company sells 1000 units of inventory per day. They purchase the inventory at a cost of $10 per unit. They sell the inventory at a price of $25 per unit. Present inventory level = 7,500 units Present Accounts Payable = $45,000 Present Accounts Receivable = $75,000 Calculate the cash to cash cycle. QUESTION 38: A company's manufacturing facility can produce 3200 units per day. However because demand is low, they are only producing 2500 units per day. What is this company's present capacity utilization? QUESTION 39: A certain company produces 15,000 tables per year in a three-step process. The three steps in the process employ machines with the reliabilities listed here: Step A - 0.975 Step B - 0.950 Step C - 0.930 How many defects does this process presently produce annually? Round up to get a whole number. QUESTION 40: In 2010 a certain company produced 5,000 tables in a three-step process. The three steps in the process employ machines with the reliabilities listed here: Step A - 0.97 Step B - 0.93 Step C - 0.83 They choose to buy ONE back-up for machine C. Assuming demand stays the same for 2011, how many fewer defects will this company produce in 2011, versus 2010? EXAM #3 - SUMMER 2015 - SCM 300 280 POINTS SECTION 3 - 40 points per question (40 points total) The answer to each question should be 300 to 400 words in length USE PARAGRAPHS and/or LIST where appropriate ESSAY #1. In a previous case on Mattel we learned about how not supervising your contract manufacturers can cause major problems within your supply chain. In the Nike case (Improving Work Conditions in a Global Supply Chain) we see just how difficult it is to monitor your contract manufacturers around the world. Suppose you worked for Cisco, a networking equipment manufacturing company. Cisco uses manufacturing contractors all around the world. Cisco would like to develop a new system to monitor the behavior of their contractors. Based on what you learned in the Nike case, Module 10, and in the rest of SCM 300, provide Cisco executives two cautionary statements they need to consider in developing their monitoring system. Explain why your two tips are each important and provide an example to illustrate each issue presented. Example of a cautionary statement: Monitoring manager behavior at work may be deemed an invasion of privacy in some countries. At the end of each answer, in parentheses, list the number of words in your answer If you highlight your answer, at bottom of the screen on the left, you'll see that Word counts the words for you