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I was working for a small local shop that sells yard tractors the company has been losing market share recently, and it has been determined

I was working for a small local shop that sells yard tractors the company has been losing market share recently, and it has been determined that this is due to poor customer satisfaction with the in-store repair department.How does one improve the process of repairing tractors returned to store and what is the most probable primary metric for this process

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