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I. What is an online business? II. How technology can help to enhance the customer service experience? III. What are the benefits of online businesses?

I. What is an online business?

II. How technology can help to enhance the customer service experience?

III. What are the benefits of online businesses?

IV. Why a business needs a business plan?

V. What sort of research would you do to identify opportunities for an online business?

Q: 2: What are the key elements of a business plan? (10)

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