I would say that overall, in the athletics coaching arena which is my primary management field, when I take action is typically dictated by the urgency of the situation -- i.e. is this conflict something that will have an immediate effect on the direction, well-being, relationships, etc. of the team as a whole or upon an individual(s) in the team. Or, is the conflict something that can afford to be thought about for a period of time in order to gather more data and make a more informed decision. Obviously, in actual practices or games, there are times when immediate managerial